Returns Management
Returns Management Services
With eCommerce continuing to replace traditional retail, having an effective returns strategy can be the difference between losing and maintaining customers – for life.
Successfully managing returns in an efficient and effective manner can greatly impact customer satisfaction and subsequently profit. As time move forwards and online retailing continues to dominate sales, this will only prove more important.
However, there is no denying that the returns process can be quite expensive. In fact, in the U.S. alone, it’s been estimated that return deliveries will cost $550 billion in 2020.
Revamp Your Process
DG Fulfillment can help to revamp your returns management process by providing a number of comprehensive services from a dedicated and experienced return team:
- Product inspection
- Trade Show Assets Inspection
- Tablecloth cleaning and return to stock
- Re-kitting and re-packaging when needed
- Returns to vendors
- Returns to customers
- Product exchanges
- Necessary disposal of product
We Make It Easy
DG Fulfillment’s returns management services help companies to retain detailed intelligence on returns including the cause and condition of the items sent back. Our returns management services also ensures that customers receive the proper credit for returned products.
Based upon the rules that your company has set up regarding each product and its appropriate condition, we follow strict procedures. We do all of this in an effort to make returns as quick and easy for your customers – and you – as possible.
